Join to apply for the Network Support Engineer, Melbourne role at Nexon Asia Pacific.
Field Services Engineer: (Onsite)
We are seeking a Field Services Engineer (Onsite) with a can-do attitude and the ability to work in a fast-paced, high-performing environment.
This role will be a permanent onsite position and will act as an escalation point for our Nexon customers and internal support teams.
Key Responsibilities
Manage escalations and provide onsite technical assistance
Assist and resolve incidents raised by staff and internal support teams
Support by diagnosing problems and providing resolutions for technical issues
Provide guidance, support and mentoring to the internal support teams
Assist with delivering key solutions and occasional project tasks
Document support processes and issue resolutions
Provide dedicated onsite support
What Will Make You Successful
Previous experience working for a Managed Service Provider highly desirable
Proven track record of ownership and delivering results in a fast-paced and dynamic environment
Over 5 years' technical experience in an IT environment
Ability to manage and support Microsoft environments including Windows Server **************
Proficiency in Microsoft Office 365, SCCM, Intune
Experience in Microsoft Azure and Active Directory management, Group Policy administration and PowerShell
Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, routing
Experience with Remote Desktop/Terminal Services/Citrix Virtual Apps
Knowledge of ServiceNow and N-Able desirable
Excellent written and verbal communication skills
About You
Demonstrated experience in a customer-facing role (both internal & external)
Ability to work autonomously and as part of a team with strong communication and collaboration skills
A strong sense of ownership and effective communication with clients and internal staff across all business aspects
Technical knowledge of products and services with a solid understanding of multiple systems across infrastructure, cloud, and network
Excellent time-management skills, attention to detail and process orientation
About Nexon Asia Pacific
Nexon Asia Pacific has been providing dynamic IT solutions to clients from mid-market businesses, public and non-profit organisations since ****.
We support clients with highly skilled professionals spread across Australia with solutions including Cloud Services, Unified Communications, Managed Security, business continuity, high-performance network and business applications.
For more information, visit .
All candidates must have full permits to work in Australia.
#J-*****-Ljbffr