Information at a Glance
A W Edwards is a multi‐award‐winning builder with over 105 years of experience in Australia. At our Sydney headquarters with a regional office in Port Macquarie, we specialise in the construction and fitting out of buildings used every day.
IT Support Technician – Full Time, Permanent
We are seeking a full‐time, permanent IT Support Technician to join our IT team in NSW.
Job Summary
As an IT Support Technician, you will provide first‐level technical support to staff and manage support tickets, inventory, documentation, and collaborate with internal and external teams.
Responsibilities
* Provide first‐line technical support to end‐users, resolving hardware and software issues promptly.
* Follow through to completion of complex tasks by working with other team members or escalating to other support options.
* Collaborate with team members to troubleshoot and elevate complex technical issues.
* Liaise with support staff from our parent company to upscale and resolve issues outside our control.
* Monitor and maintain inventory levels of IT equipment and supplies; collaborate with procurement for replenishment.
* Organise and prioritise support tickets, ensuring timely resolution; flag and route tickets based on urgency and complexity.
* Raise support tickets with vendors or internationally based teams for issues that cannot be resolved by local IT teams.
* Maintain accurate documentation of billing processes, inventory, and support ticket resolutions.
* Contribute to development and updating of IT policies, procedures, and user guides.
Preferred Skills & Qualifications
* Excellent interpersonal and communication skills, both written and spoken.
* Basic troubleshooting and fault‐finding skills in a Windows Desktop and Server environment.
* Good understanding of corporate network structures and applications such as Active Directory and Azure.
* Familiarity with iOS and Android operating systems.
* Basic understanding of computer networks and networking equipment.
* Enrolment in or recently completed a Bachelor or Diploma of Information Technology or other relevant qualification.
Employee Benefits
* Family‐Friendly Policies: market‐leading paid parental leave.
* Novated Leases: tax‐savvy vehicle leasing options.
* Global Mobility opportunities within Bouygues BBI & Construction networks.
* Employee Wellbeing: gym discounts and Employee Assistance Program.
* Expert in‐house team and market‐leading learning and development.
* Diverse opportunities across roles and industry leaders.
Why Join A W Edwards
This is a top‐tier business known for a familial workplace culture. There are opportunities to develop a construction career through a variety of projects, particularly in the Sydney Metro area.
EEO Statement
A W Edwards is an Equal Employment Chance Employer. We do not discriminate based upon race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status or disability status. We encourage Aboriginal and Torres Strait Islander people, or applicants from disadvantaged groups to apply as well.
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