Job Description
We are seeking a highly skilled and organized professional to join our team as a Client Services Officer. In this role, you will provide exceptional support to Judges, Judicial Registrars, and their staff by triaging migration applications, responding to frontline enquiries, and liaising with parties at the point of filing.
You will be responsible for:
* Responding to inquiries from Court users, Judicial Registrars, and chambers;
* Attending to migration eLodgment, email, telephone, and counter enquiries;
* Providing accurate migration-related procedural advice when interpreting rules and regulations of the Court;
* Conducting efficient administrative case management of migration court listings, including corresponding with parties and managing courtroom requirements such as VCF and teleconference, etc.;
* Assessing documentation for completeness and compliance with Court rules and ensuring prescribed forms are used;
* Updating information on the Court's case management systems and National Pseudonym Register, maintaining a high degree of accuracy in data entry on migration matters;
* Providing high-level case management support to Judges and Judicial Registrars;
* Generating invoices for migration matters, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced;
* Processing of all migration documents and applications filed in the Court;
* Interacting with and providing support to migration litigants and practitioners;
* Assisting in the preparation of template responses and knowledge management; and
* Other duties as directed.
Required Skills and Qualifications
To succeed in this role, you must possess:
* A high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met;
* Flexibility in your approach to work and a willingness to learn and adapt to new procedures;
* Excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders;
* The ability to understand and apply complex rules and regulations combined with careful attention to detail;
* Well-developed database and general records management skills;
* Strong client service focus and proven experience in the provision of frontline client service in a high-volume environment;
* Excellent clerical skills, including the ability to assess documentation for form and completeness combined with high standards of accuracy and productivity;
* Excellent interpersonal skills, plus an ability to deal efficiently with a wide range of people and a strong commitment to meeting the needs of culturally and linguistically diverse court users;
* Knowledge of Court jurisdiction and procedures, or an ability to quickly acquire such knowledge, together with a capacity to interpret and apply guidelines and rules or legislation;
* Proven initiative and adaptability, with the ability to work with minimal supervision and as an effective member of a team;
* Demonstrated proficiency with technology, including the use of electronic legal resources and the ability to learn and use the Court's case management systems and courtroom technology;
* Demonstrated understanding and commitment to the application of the Australian Public Service (APS) Values, to abide by the APS Code of Conduct, and the ability to comply with the principles of Workplace Diversity and Occupational Health and Safety.
Benefits
This is a full-time role offering a competitive salary package and opportunities for career growth and development. The successful applicant will have access to ongoing training and professional development opportunities, as well as a dynamic and supportive work environment.
As a valued member of our team, you will also enjoy a range of benefits, including access to flexible working arrangements, a generous leave entitlement, and a comprehensive employee assistance program.
Others
The successful applicant will be required to undergo a Police Records Check and may also be required to complete security clearances during the course of their employment.
Interested applicants who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.
We are committed to supporting an inclusive and diverse workforce and welcome and encourage applications from people with disability, First Nations people, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds, mature age workers, and young workers.
We will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfill the inherent requirements of the role.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity if you choose to apply under the scheme, declare a disability, and meet the minimum requirements for the role.