QT Newcastle, 116 King Street, Newcastle, New South Wales, Australia
QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‐winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most‐loved year‐round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
Key Responsibilities
* Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
* Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
* Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
* Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
* Drive occupancy and revenue by supporting rate‐management strategies and collaborating with key departments to maximise sales opportunities.
* Ensure effective communication across departments to support operational efficiency and guest experience.
* Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
* Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
What You'll Bring
* 1+ years of experience in a duty‐manager role or similar within a branded or independent hotel.
* The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
* Strong understanding of Front Office operations, including rostering, guest arrivals / departures and team coordination.
* Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution‐focused approach.
* Skilled in driving occupancy and revenue through effective rate‐management and collaboration with key departments.
* Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
* Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.
How You Work
* Daymaker ethos — no one's too big for the small things.
* Owner's mindset — acts on data/feedback; ships improvements.
* Hands‐on and non‐hierarchical — leads from the front.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels – no ivory towers.
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
QT Newcastle, 116 King Street, Newcastle, New South Wales, Australia
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