Company DescriptionEmerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined sense of modern luxury.Be ready to elevate your skills and ability. Join our hotel community, and youcan surpass your own expectations as well as those of our guests. We willencourage you explore innovative ways to enhance every guest experience,as you continue to master your craft. When you help us to achieve pioneeringheights in luxury hospitality, your own excellence will shine throughJob DescriptionDevelop and implement strategic plans to achieve budgeted revenue and net operating income goals for the banquet departmentCollaborate closely with Sales and Events teams to exceed guest expectations and deliver memorable experiencesEstablish and maintain Standard Operating Procedures (SOPs) for the banquet department, ensuring consistency and quality in service deliveryLead, mentor, and inspire the banquet team, fostering a culture of excellence and continuous improvementMonitor and analyze key performance indicators, making data-driven decisions to optimize department operationsEnsure compliance with all local food safety, health, and liquor regulationsOversee inventory management, cost control, and budget adherence for the banquet departmentHandle guest feedback and complaints promptly and professionally, maintaining high levels of customer satisfactionCollaborate with other department heads to align banquet operations with overall organizational goalsQualificationsBachelor's degree in Hospitality Management or related fieldMinimum of 4years of experience in a senior food & beverage, banquets, and/or catering role, preferably within a luxury or upscale hotel settingProven track record of successful banquet operations management and team leadershipStrong financial acumen with experience in budgeting, forecasting, and profit & loss managementExcellent organizational and time management skills with the ability to handle multiple projects simultaneouslyOutstanding communication and interpersonal skills, with the ability to interact effectively with guests, team members, and stakeholders at all levelsProficiency in banquet management software and Microsoft Office SuiteIn-depth knowledge of food and beverage trends, catering techniques, and event planningDemonstrated ability to think analytically and solve problems creativelyFluencyEnglish; additional languages are a plusFlexibility to work evenings, weekends, and holidays as requiredStrong understanding of local legal compliance requirements in the hospitality industryAbility to adapt quickly to unique organizational culture and drive positive changeExperience in and/or leading a union departmentAdditional InformationWhen you become one of our Heartists, you will also be a member of theAccor group with all the benefits that it brings. The ALL Heartists programis the benefits program dedicated to Accor Heartists. It provides employeeswith the opportunity to enjoy living life to its fullest with memorable experiencesthroughout the year, thanks to preferential rates in hotels and exclusivediscounts with a wide range of partners (travel, gourmet, wellness, shopping…).Discover more, at careers.accor.comConfidentiality:All your information will be kept confidential according to EEO guidelines.Visa Requirements:Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorizationdocuments.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Pay:$90,000 annual salary, plus incentivesSchedule:Variable
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