**_Applicants with full Australian work rights only_**
**_ Sydney, Melbourne, and Brisbane applicants welcome!_**
A RecordPoint Consultant works as a consulting team member by providing engineering services to customers and partners to enable the deployment of RecordPoint. You would be responsible for the delivery of RecordPoint solutions and services. Works with product and engineering teams and the customer to resolve conflicts between business requirements and system capabilities. Participates in project test phases, launch, and post-go-live support. This role will embody one of RecordPoint's core values in the pursuit of customer success and forging lasting partnerships with our customers. This role will report to our Head of Professional Services and Support.
**Scope**:
A RecordPoint Technical Consultant works as a consulting team member by providing engineering services to customers and partners to enable the deployment of RecordPoint. You would be responsible for the delivery of RecordPoint solutions and services as well as providing migration design, development, and consulting services to our customers. This role will embody one of RecordPoint's core values in the pursuit of customer success and forging lasting partnerships with our customers. This role will report to our Head of Professional Services and Support.
**Essential Duties and Responsibilities**:
- Experience of C# and.NET development;
- Technical capability in Cloud Technology, in particular Microsoft Azure;
- Assists customers in understanding their technical requirements and defining a solution to meet those needs with RecordPoint;
- Support the Head of Professional Services and Support and Project Manager in removing blockages and finding solutions to the deployment of RecordPoint/Records365;
- Support and train Customers and Partner implementation consultants on the capabilities and implementation of RecordPoint;
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs;
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements;
- Successfully engage in and drive to completion multiple initiatives simultaneously;
- Works with users to define concepts and in partnership with project managers to ensure timely completion of milestone dependencies;
- Ability to translate technical requirements into business outcomes;
- Responsible for technical activities as part of projects and customer engagements;
- Accountable for targeted project deliverables including the configuration of solutions, development of test strategies/plans, and risk assessments;
- Participates in project planning and estimating;
- Provides task status/updates to the PM;
- Facilitates work by resolving minor project issues;
- Create documentation to support the design and implementation of RecordPoint; and
- Providing feedback to the product team concerning product enhancements or bugs discovered in the field.
**Qualifications**:
Experience/Education:
- 5+ years of experience as a Consultant ideally implementing SharePoint and ECM/EDRMS solutions
- 3-5 years of experience working as a **consultant in a client-facing workplace.**:
- Migration experience;
**Knowledge, Skills, and Abilities**:
- Ability to work in a dynamic environment and comfortable being assigned to multiple projects at one time;
- Experience in Azure, O365 Admin, Azure Active Directory is a must;
- Experience in Records Management or Information Management preferred;
- Experience with C# and.NET
- Consultation with customers to support their journey to the cloud. Including requirements definition, solution design and provision of technical advice
- Experienced in the design, build, and deployment of Cloud SaaS solutions
- Understanding of cloud infrastructure (IaaS, PaaS and SaaS)
- Experience in migration clients from on-premise services to modern cloud solutions
- Understanding of security principles and controls in cloud environments
- Familiar with one or more scripting languages (e.g., PowerShell, Python)
- The ability to contribute to designs and approaches that can be implemented by customers and partners;
- Ability to contribute to and deliver technical training to partners and customers;
- Can deliver outstanding customer service that consistently exceeds expectations;
- Consistently seeks to improve the quality of deliverables and the overall RecordPoint customer experience;
- The ability to understand the key issues and needs of an audience to whom one is presenting and address the critical technical drivers;
- Appreciation of the importance of setting clear objectives and results in all engagements;
- The ability to present difficult technical information in a way that is understandable and consuma
📌 Sharepoint Consultant
🏢 Recordpoint
📍 Sydney