We are seeking a highly motivated Retail Assistant to join our team in the Buys and Loans Department. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and ensuring that our customers have an enjoyable shopping experience.
Job Description
The successful candidate will be responsible for accurately performing day-to-day transactions in the Buys and Loans department. This will include managing cash handling, processing pawnbroking and valuation services, and maintaining accurate records of customer interactions.
You will also be required to actively seek pricing feedback and trends to ensure that KPI targets are achieved. Additionally, you will be expected to build lasting relationships with customers by actively listening to and understanding their needs, and effectively communicating pricing, valuation and pawnbroking options to our loyal customers.
Required Skills and Qualifications
* Proven customer service experience, ideally within a retail environment
* Able to negotiate with customers for a win/win outcome
* Strong communication skills that build rapport, trust, and demonstrate compassion
* Interested in and able to discuss and clearly explain contract details with customers
Benefits
We offer a range of benefits to our employees, including:
* Exclusive access to 'Cashies Rewards' featuring discounts and cashback offers from over 400 retailers
* Monday to Saturday shifts available – No Sunday trading
* Training provided with real career development opportunities
* Ongoing store and team bonuses
* Full paid training provided
* Paid parental leave
* Salary packaging for a novated car lease available
* Health insurance discounts
* 30% in-store discount
* Access to wellness activities: Move, Munch, Money and Mind
About Us
Cash Converters is a leading name in the retail, pawnbroking, and personal finance industry. We support diversity, inclusion and equal opportunity, and encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.