Job Description
What are we offering you?
* Training - commensurate with experience
* Rewards & Recognition Program
* Discounted health insurance with Medibank
* Novated Leasing options
* Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
* Access to our Employee Assistance Program
Who will you be working with?
Reporting to the Service Leader, the Technical Specialist will provide Wabtec Locomotive technical advice to client maintenance staff for all owned locomotives on the client rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation.
Where is the position located?
Pilbara region
Roster
7 on 7 off, FIFO or Residential
What will your typical day look like?
* Work hand in hand with the customer for implementation of new Battery Electric Locomotive across all facets of operations, maintenance, and engineering;
* Coordinate implementation of field modifications and monitor effectiveness;
* Develop a deep understanding of the customer's business to identify opportunities for account growth;
* Ensure timely resolution of customer issues and customer satisfaction;
* Interact with Wabtec teams regionally on issues, product development and training;
* Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
* Operate safely and under site isolation processes;
* Provide coaching and assistance to customer on product maintenance, troubleshooting and repair;
* Perform joint investigation of failed components with the customer for warranty administration;
* Partner with the customer to develop and have a smooth transition of BEL locomotive into operations;
* Achieve Wabtec internal training certification within 18 months;
* Respond to requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support;
* Day-to-Day ERP Transactions to ensure timely material transactions;
* Report on performance criteria and customer monthly meeting including RX's, trending and pareto CCD charts;
* Track product performance metrics and issue recommendations for continuous improvement; and
* Own technical fleet performance on site in regard to product performance.
What do we want to know about you?
* Grade A Electrical License or equivalent;
* Ability to effectively manage several projects simultaneously in a dynamic and fast-paced environment;
* Demonstrated ability to support and resolve problems with customer focus;
* Experience working within the Rail Industry preferably on Wabtec / GET locomotives;
* Strong customer service mindset;
* Strong oral and written communication skills;
* Strong interpersonal and leadership skills;
* Ability and willingness to travel internationally and domestically as required;
* A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal;
* Ability to work in the Pilbara region of Western Australia namely Port Hedland; and
* Effective problem-solving skills and ability.
EEO and accommodation
We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant. Need accommodation? Just let us know - we've got you.
Additional information
What could you accomplish in a place that puts People First?
At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're expanding the possible by continuously improving what we do and how we do it - for our clients and each other. If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Our global team of about 30,000 employees delivers performance that moves the world forward. For more information, visit www.WabtecCorp.com.
Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. We strive to create a place where everyone belongs, where leadership, inclusion and your unique perspective fuel progress. We're proud to be an Equal Opportunity Employer and welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we've got you.
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