Posted: 15 June
The role
Description Location: Sydney (Hybrid) Reports to: VP of Commercial About Slyp Step into the future with Slyp and be a part of revolutionising the transaction experience. As Australia’s first-ever independent scale up backed by all four major Australian Banks, we're leading the way in transaction enrichment innovation. Our multi award-winning tech platform has transformed the buying experience by seamlessly embedding loyalty, rewards, and digital receipts into the payment process. We believe loyalty is broken due to fragmentation and friction, that’s why we are building Loyalty 2.0 to redefine the loyalty customer experience. We exist to create unique, everybody-wins value for retailers and their customers. While we are rapidly evolving our products set, our platform is already used by some of the largest retailers in the market including Kmart, Country Road, Chemist Warehouse, JD Sports and more. Why is Slyp a great place to work? Founded by former PayPal executives, the Slyp “village” has attracted top-notch talent from around the globe. Our inclusive environment allows Slypster’s to unleash their creativity and drive, all while being part of a movement that’s shaking things up for the better. This is a high-impact role in a fast-growing company with real-world reach. You will have autonomy, ownership, and direct access to leadership whilst working with a fun, supportive team that’s passionate about what we’re building. About the Role We’re looking for an experienced and customer-obsessed Customer Success Manager (CSM) to join Slyp’s growing team. In this role, you’ll be the primary relationship owner for a portfolio of enterprise and mid-market clients helping them achieve measurable success using our innovative technology. You’ll work cross-functionally with Sales, Marketing, Design, Product, Engineering and Delivery to deliver exceptional client experiences, drive adoption and account growth. This is a great opportunity for someone with experience in Loyalty and marketing technology, who thrives in a fast-moving, data-driven environment and loves building strong, strategic client partnerships. Requirements About You 5 years’ experience in Customer Success, Account Management, or Client Services within a Loyalty, MarTech, AdTech, SaaS, or digital media environment. Strong understanding of loyalty and marketing concepts, including campaign performance, attribution, data analytics, and marketing automation. Strong understanding of technical concepts and products, and ability to clearly articulate technical requirements and issues to internal and external stakeholders. Proven ability to build trusted relationships and influence senior client stakeholders. Excellent communication and presentation skills, comfortable turning data into actionable insights that derive value. Experience using CRM and CS tools (e.g. HubSpot, Atlassian suite). Analytical mindset with the ability to identify trends, risks, and opportunities. Highly organised, proactive, and comfortable managing multiple priorities. Nice to Have Experience with loyalty, CDPs or marketing automation platforms. Experience within a retail environment. Background working with agencies or enterprise clients in the digital ecosystem. Understanding of customer lifecycle metrics.
