About Us
As the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.
Our History
Founded in 1981 in the Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.
With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.
JD Sports entered the Australian market in 2017 and has since grown to over 60 stores nationwide, operating across all states and territories. In New Zealand, we have expanded to 5+ stores, with plans for continued growth.
Our mission is to deliver exceptional service and style to every customer.
The Role
At JD Sports, our customer is at the heart of everything we do. As a Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience and a lasting positive connection to our brand.
* Act as a brand ambassador, always showing positivity and professionalism
* Gain and maintain up to date product knowledge to best assist our customers
* Provide personalised 1:1 customer service
* Assist customers with all queries and process sales
* Work in collaboration with the wider Management and store team to achieve KPI's and targets
* Support wider team with ad hoc tasks, including VM set up, store cleanliness and presentation
* Escalate any customer complaints to management
* Consistently complete any mandatory training relevant to product, policy & procedure
What We're Looking For
* Customer service experience within retail, hospitality or like industry
* Ability to provide excellent service and go above & beyond
* Passionate about sports fashion or has a knowledge of key brands
* A positive can-do attitude and ability to work as a team
* Thrives in a fast paced, ever-changing environment
* Enthusiastic to overcome challenges and learn new skills
* Strong communication skills, someone who thrives through engagement with customers and teamwork
* Ability to multi-task
* Flexibility to work across various shifts, including weekends and holidays, based on store needs
What's in it for You?
* Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
* Training and development opportunities to kickstart, evolve and shape your career
* Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
* Access to our attractive staff discount This can also be used for friends and family
* Access to our Employee Assistance Program & Mental Health champions
* One month paid parental leave for full-time employees
We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.
JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.