Australia (Work from Office, Cavan, South Australia) – Business hours – Mon to Fri (8 X 5)
Duration
Experience
4-6 YRS
Key Skills
* This technician would need to be able to support standard Windows endpoint support.
* Support the manufacturing environment i.e., printers, IoT, devices, etc.
* Experience working in an end-user desktop support role or computer operations environment required.
* Providing remote technical support to users of desktop and laptop, printer etc.
* Configuring & troubleshooting problems related to Operating System and Office Applications.
* Handling VIP and escalation calls.
* Interacting with senior users to understand the requirements.
* Perform direct hands-on problem resolution and escalation management for end-users.
* Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
* Extensive diagnostic information gathering, troubleshooting, problem analysis, and resolution.
* Investigation and resolution of issues may also include performance monitoring.
* Good experience with Microsoft products, MAC OS, iOS, and Networking Knowledge.
Desired Skills
* SAP Business One Support and Administration.
* Experience with ticketing tools – Fresh Service etc.
If you are interested in this position please share your updated resume at
Also please fill the details:
Nationality:
Visa:
Total Years of Experience:
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr