Overview
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Concierge Officer - Workplace Experience is responsible for enhancing the workplace experience for employees, clients, and visitors across the clients\' facilities.
This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.
The position plays a pivotal role in ensuring seamless access, exceptional service, and a welcoming atmosphere.
This is a fixed-term contract until end of June 2026.
Responsibilities
Warmly welcome and assist guests with arrivals, departures, and office orientations.
Issue access cards to visitors while ensuring compliance with security protocols
Engage visitors and employees in a professional and helpful manner
Provide courteous escort services for VIP visitors to executive levels
Serve as a central point of contact for campus information and wayfinding
Support the transition to electronic Visitor Management Systems.
Monitor and maintain the lobby to ensure a clean and organized environment
Assist in planning and executing experience activations in the workplace
Create work orders for maintenance, safety, and security concerns.
Identify and escalate potential risks to ensure operational continuity
Support the triage of service tickets through appropriate systems
Perform various administrative tasks to ensure seamless service delivery
Qualifications
Experience in customer service, security, hospitality, or workplace services
Excellent communication skills and strong interpersonal skills with the ability to engage with diverse stakeholders
Flexible and positive attitude with ability to multitask and prioritise
Customer-centric mindset with attention to detail
Experience in corporate or multi-tenant building environments or tertiary qualifications in hospitality, facilities management, or related fields are desirable
What you can expect from us
You'll join an entrepreneurial, inclusive culture.
One where the best inspire the best.
Where like-minded people work naturally together to achieve great things.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference numberECREQ451558
Location:On-site – Sydney, NSW
Job Tags:Hiring
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.
We're interested in getting to know you and what you bring to the table
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view the Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at .
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page.
Interested candidates, please apply following the link below quoting job reference numberECREQ451558
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