Business Partner and Product Configuration Specialist
Be among the first 25 applicants.
Role Location: Brisbane – Work from Home 2-3 days per week and be in the Head office in Brisbane.
Reporting to: the Business Partner & Product Configuration Manager, the Business Partner & Product Configuration Specialist is responsible for the timely and accurate delivery of Business Partner & Product Configuration activities including but not limited to client, agent and agency setups for all lines of business for Australia and New Zealand. In addition to BAU activities, the role will be heavily focused on supporting projects with data entry, system testing and other activities to meet requirements.
Key Responsibilities
* Work collaboratively with external customers and stakeholders to accurately deliver partner, client and agency set‑ups, updates and changes as required.
* Maintain the team inboxes to ensure all enquiries are addressed in accordance with Service Level Agreements (SLAs) and oversight is maintained of work in progress.
* Deliver on high volume requests such as International Health (IH) requests, Roadside Assistance (RSA) dealer and vehicle updates, and Electronic Manual (EM) administration requests.
* Manage fulfilment activities including content approvals and liaising with the mail house to ensure partner correspondence is set up, changed and running effectively.
* Contribute to the development, review and continuous improvement of all processes and associated documentation to ensure control strengthening across the team.
* Actively identify and manage risks and issues ensuring these are escalated for resolution when appropriate.
* Ensure stakeholders are clear on tasks and timelines for delivery required from them to support onboardings, off‑boardings and changes on time and to the required standards.
* Provide an exceptional customer experience for both internal and external stakeholders with a solution‑focused approach to all requests and tasks.
* Proactively anticipate customer and stakeholder needs, providing status updates and seeking feedback to continuously improve support provided.
* Promptly resolve customer and stakeholder complaints in a sustainable way to ensure key learnings are captured and acted upon.
* Ensure all onboardings, maintenance activities and off‑boardings are delivered to agreed process timeframes.
* Effectively prioritise activities and workflow to ensure timely support is provided to internal and external customers.
* Fulfil regular reporting requirements on activities to provide valuable information to internal and external customers and stakeholders.
* Provide support to the wider business by contributing to programs of work and projects, including data entry, system updates and system testing.
Key Requirements
Knowledge and Experience
* The ability to quickly learn and apply systems knowledge is essential.
* Experience using MIDAS, JIRA and Confluence is desirable.
* A strong understanding of the Allianz Partners business and our partners is desirable.
Organisation and Time Management
* Displays excellent attention to detail and accuracy, and can analyse information to identify problems and develop appropriate solutions.
* Demonstrates strong organisational and reporting skills, maintaining continual control over delegated duties.
* Can work under pressure, prioritise work, meet deadlines, and retain personal motivation and tolerance.
Professionalism and Problem Solving
* Proven high level of professionalism, maturity and candour in daily work ethic.
* Uses judgement, initiative and common sense to solve problems and find solutions.
* Think laterally and manage required systems and processes holistically.
Customer Service and Team Work
* Demonstrates customer focus, energy and tenacity for a challenging and rewarding environment.
* Works effectively as part of a team supporting others to achieve team‑oriented outcomes.
* Operates autonomously using initiative, sound reasoning, listening and decision‑making skills.
* Communicates verbally and in writing with people at all levels of the business.
* Manages and influences stakeholders effectively to ensure delivery of outcomes.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow and shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal‑opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
#J-18808-Ljbffr