Our Technology team, aligned with the Financial Management group, provides secure and resilient technology platforms that support Macquarie’s global operations. We proactively maintain these platforms to ensure stability, compliance, and a seamless user experience for colleagues and clients alike.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
As a Platform Support Analyst, you will deliver operational support and governance for our enterprise platforms. You will manage incidents, user access, and change requests while ensuring compliance with security standards. You will work closely with engineers and stakeholders, you will resolve issues, implement improvements, and contribute to automation initiatives. Your role will be key in maintaining platform reliability and supporting continuous improvement across our technology landscape.
What You Offer
Minimum 3 years experience in technical support or business analysis within enterprise platformsA strong understanding of IT service management processes and governance frameworksProficiency in managing tasks and documentation using Jira, with familiarity in agile ways of workingExcellent communication skills and the ability to engage effectively with a range of stakeholdersA proactive, solutions-focused approach, with strong analytical skills and attention to detail.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What We Offer
Benefits
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:
1 wellbeing leave day per yearUp to 5 additional service bonus leave days per yearUp to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers2 days of paid volunteer leave and donation matchingUp to 12 months’ gender affirmation leave, including 6 weeks’ paid leaveAccess to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinationsAccess to a wide range of salary packaging optionsAccess to a wide range of learning and development opportunities, including reimbursement for professional membership or subscriptionHybrid and flexible working arrangements, dependent on roleReimbursement for work from home equipment
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.