Sr. WW Partner Specialist SA, Amazon Connect, AWS
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Are you a customer‐obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data‐driven businesses? Join the Worldwide Specialist Organization (WWSO) Connect team as a GTM Specialist Solutions Architect!
Key job responsibilities
* Represent the voice of the customer and our partners; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases.
* Provide advanced technical knowledge to your aligned GTM teams to unblock our partners that are delivering for our customers' largest and most critical business challenges.
* Along with your extended team, own the technical bar for specialist technical artifacts and standards.
* Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements.
* Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‐speaking events such as AWS Summit, AWS re:Invent, etc.
* Guide and support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures.
* Design and deliver practice build and continual improvement to our partners' business, ensuring partners are delivering architectures and implementations that meet or exceed the needs of our customers.
About The Team
This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end‐to‐end go‐to‐market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Basic Qualifications
* 7+ years design/implementation/consulting experience of distributed applications
* 5+ years management of technical, customer‐facing resources
* 5+ years of Contact Center design and architecture
Preferred Qualifications
* History of successful technical consulting and/or architecture engagements with large‐scale customers or enterprises.
* Experience migrating or transforming legacy customer solutions to the cloud.
* Familiarity with common enterprise services and working knowledge of software development tools and methodologies.
* Strong written and verbal communication skills with a high degree of comfort speaking with executives, IT Management, and developers.
* Experience working within software development or Internet‐related industries.
* AWS Solution Architecture certification or relevant cloud expertise.
* Computer Science / relevant degree and/or experience highly desired.
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
Amazon Web Services Australia Pty Ltd
Location
Melbourne, Victoria, Australia
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Consulting, Information Technology, and Engineering
Industries
IT Services and IT Consulting
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