Team Leader - Procurement and Service Coordination
Carers SA is the peak body for Carers in South Australia, advocating for greater recognition and improved support. We provide services and support for Carers of all ages and is the Statewide lead Carer Gateway provider.
Carers SA is a flexible, ethical, and inclusive organisation with dedicated staff located statewide, working to improve the health, wellbeing, and resilience of Carers. At Carers SA, you'll join a professional team that values your contribution, supports work-life balance, and is committed to maintaining a child-safe environment.
About the Role
As the Team Leader – Procurement and Service Coordination, you will play a vital role in ensuring that Carers across SA receive timely, appropriate, and person-centred support. Working closely with your Program Manager, you will lead a team responsible for the coordination and booking of essential services, including respite, coaching, counselling, and Carer Breaks.
You will guide and mentor a team of Service Coordination Officers supporting them to meet performance indicators and deliver consistently high-quality outcomes. In this fast-paced environment, your ability to balance day-to-day operational needs with continuous improvement will be key.
A critical part of your role will be acting as the Subject Matter Expert for administrative functions within our Customer Relationship Management (CRM) system (Lumary). You will be responsible for ensuring data integrity, supporting system optimisation, and generating reporting insights to support performance and compliance with funding agreements.
You will also:
Collaborate with service providers and internal teams to ensure service packages are delivered efficiently and reflect the diverse needs of Carers
Monitor and respond to service gaps or workflow challenges, recommending and implementing improvements where needed
Develop and maintain up-to-date work instructions, procedures, and training resources to support consistent practice
Support staff development through supervision, coaching, and performance reviews
Contribute to strategic planning and the ongoing refinement of the Procurement and Service Coordination program
This role sits within Carers SA's Leadership Team and is an opportunity to influence how systems and processes translate into real-world support for Carers
About You
You will be a dynamic and empathetic leader who brings:
Demonstrated experience leading or supervising a team in service delivery, administration, or coordination
Excellent communication and interpersonal skills
Strong organisational and analytical ability, with a focus on data accuracy and process improvement
Knowledge of CRM systems (Lumary/Salesforce highly desirable)
A commitment to person-centred, culturally safe, and trauma-informed practice
An understanding of the challenges faced by Carers and the services available to support them
Requirements
Relevant qualifications or demonstrated experience in team leadership, administration, or community services
Current DHS Working with Children Check
National Police Check
Completion of (or willingness to undertake) Child Safe Environments training
Why Join Carers SA?
At Carers SA, we value your leadership, drive, and heart. You'll be supported by a collaborative and inclusive workplace with benefits including:
Salary packaging up to $15,900 tax-free
Hybrid working arrangements
Ongoing professional development and training
Employee Assistance Program and wellbeing initiatives
Be part of a dedicated team making a tangible difference in Carers' lives
How to Apply:
If you're ready to lead a high-impact team and help drive positive outcomes for Carers across SA, we'd love to hear from you.
For more information, contact Amy Walter (People and Culture) or Angela Bruce (Program Manager Procurement & Service Coordination) on (08) 8291 5600 .
A copy of the Position Description is available on Carers SA website here:Careers – Carers SA. Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role.
Applications close at 9.00am, Monday 4 August 2025 or may be earlier if we find the right candidate for the role.
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