We are looking for an IT Support Desk Analyst based in our Brisbane office who would like to be part of our IT journey, ensuring we are resourced well and continue to effect change over the everyday working lives of over 700+ National Storage team members, 300+ centres and 100,000+ customers, as we rapidly expand.
This is a brand new addition to the team, be part of our growth story and join us!
About the Role:
Reporting to the IT Operations Manager, you will be responsible for providing technical support for the National Storage Group covering the areas of networking, security, user applications, maintenance and support of laptops, printer, mobile and computer hardware, core CRM solutions and other IT functions.
The role primarily will be providing support on a full time basis, Monday to Friday within standard business hours, with the opportunity to work 1 day from home.
Key Responsibilities:
* Respond to Service Desk tickets within our SLA timeframes, ensuring all tickets are followed up or escalated until completed.
* Remedy hardware, software and network issues and assist with various software and hardware projects across the business.
* Assist with AD User Accounts, Azure, Microsoft 365, CRM Systems, Networking, Security, IT Asset Management, MDM solutions and much more.
* Support with the preparation for new site locations - this includes telco account migrations, ordering new WAN/Telephony services and CRM configurations.
* Develop and maintain effective and productive relationships with external suppliers and stakeholders.
About You:
* Your CV lists like for like experience in a Level 1 or Level 2 support role
* Technology is a passion of yours and you are Advanced or above with Office products such as Excel, Word, Teams and Outlook and have solid experience working with Microsoft Operating Systems (10, 11).
* iOS experience a bonus
* Experience with any of the following technologies also advantageous: AV Systems, MDM suites, Remote Access tools, Zendesk, VPN's, SharePoint and Active Directory.
* Communication comes naturally both written and verbal
* You are a proactive task master, working on multiple support items and technology projects whilst achieving all deadlines
* You thrive with a team, across Brisbane and Auckland New Zealand, and excel working on your own as well
About Us:
Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.
If you are looking to be part of a great company doing great things, we'd love to hear from you!
Why Work With Us?
* Permanent role within an expanding industry leader and multinational essential services business.
* Ongoing career development with the opportunity to progress.
* Work with a dynamic and passionate team driven to execute best practice IT initiatives.
* Access a range of benefits including discretionary bonus scheme, paid parental leave, and exclusive discounts on a range of leading retailers, hotels, restaurants and more.
* 24-hour wellbeing support for you and your family through our Sonder partnership.
* Reimbursements for approved wellbeing services under our WellNS Wallet Program.
* Work with an innovative business that values teamwork, care & excellence.
Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.
Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.
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