Australia brisbane contract negotiable- 12 Month Daily Rate Contract:
2 Days WFH ( Not fully remote):
Market Rates
We are seeking an experienced Service Delivery Manager to help support a commercial enterperise ERP Cloud system. Currently in place there is a support partner that manages the support of the system. As the Service Delivery Manger you would be the conduit between the support partner and business teams.
At a high level their duties would be:
Work closely with our Finance and Procurement teams to understand their business processes and how we use the system
Get involved in incident resolution for complex issues working with the support partner, business team and other IT teams if needed.
Understand our up and downstream integrations which aids in incident resolution (functional not detailed technical knowledge).
System enhancements - work with business teams to capture requirements, work with support partner and business through design, build and test phases to ensure solution delivers desired outcomes.
Quarterly updates - work with support partner and business to ensure all tasks completed.
Knowledge transfer to the business (educating them on how system works, building their skill of SMEs to enable teams to self help (for how to questions) etc).
2+ years experience with Oracle Cloud or similar ERP cloud technologies