Job Description
As a Sales Support Coordinator, you will play a vital role in supporting our sales team by providing exceptional customer service and contributing to sales growth within our business.
You will leverage your previous IT experience to develop and maintain strong relationships with existing and new clients and suppliers.
Your key responsibilities will include receiving, quoting, and reviewing hardware requests, liaising with external suppliers and distribution teams, planning and prioritizing sales support activities, identifying sales leads, and providing administrative support for the production of tenders and bids.
In addition, you will handle or escalate customer complaints related to our products/services, identify opportunities for continuous improvement, and contribute to building a culture of service excellence.
Key Responsibilities:
* Receive, quote, and review hardware requests.
* Liaise with external suppliers and distribution teams.
* Plan and prioritize sales support activities.
* Identify sales leads and escalate them to Business Development Managers.
* Provide administrative support for tender and bid production.
* Handle or escalate customer complaints.
* Identify opportunities for continuous improvement.
Requirements:
What We're Looking For:
We are seeking someone with at least 2 years of experience within the ICT sector. You will possess the following skills and attributes:
* Sound IT product and services knowledge.
* Excellent customer/vendor relationship building and management skills.
* Ability to interact and network frequently with stakeholders and team members.
* Strong verbal and written communication skills.
* Proven analytical and problem-solving skills.
* Attention to detail and good organizational skills.