Job Opportunity:
We are seeking an exceptional individual to join our Client Care team. As the main connection between our clients and clinical team, you will be responsible for ensuring a seamless experience for both.
Responsibilities:
* Provide exceptional care to clients and pets, including triaging pets on arrival
* Communicate pet updates to clients and answer their queries
* Manage customer feedback and complaints
* Assist clients with finance and insurance claims
* Cash handling and daily reconciliations
* Adhoc administrative duties associated with running the front of the clinic
Requirements:
* Customer service experience
* High degree of resilience
* Quick thinking and thrive in a fast-paced environment
* Knowledge of animal triaging or experience in a veterinary environment (preferred)
* Personal mode of transport (essential for shift work)
Benefits:
* Pet well-being discounts (including discounted treatment and products)
* Discounted gym memberships (Fitness Passport)
* Appealing hourly rate + shift penalties + super + 17.5% Annual Leave loading
* Refer a Friend program & rewards
* Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
* Access to our Employee Assistance Program (psychology, nutrition, sleep)
* The opportunity to transfer across the company to fulfil your further career aspirations
* Collaborative and supportive team that will help to develop your career
About Us:
Our organization exists to help veterinary professionals do and be their best. We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.
About the Clinic:
Our clinic is a fast-paced and progressive emergency center. We are a trusted leader in Emergency and Critical Care and our vision is to set the highest possible standard for veterinary medicine in Australia.