Join Our Team as a Guest Service Agent at Quest Rockingham
Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced hospitality environment? If so, we'd love to hear from you
About the Role
As a Guest Service Agent at Quest Rockingham, you will be the welcoming face of our vibrant 96-room aparthotel. Your role is crucial in ensuring our guests have a comfortable and memorable stay by delivering exceptional service and seamless experiences.
What You'll Be Doing
Greeting and checking in guests with a warm and professional attitude
Responding promptly to guest inquiries and requests
Managing front desk operations, including handling cash and reconciliations
Processing reservations, modifications, and check-outs efficiently
Maintaining in-depth knowledge of the hotel's facilities, services, and local attractions
Assisting with guest luggage and providing helpful guidance on the local area
Contributing to a positive and welcoming atmosphere for all guests
What We're Looking For
Previous experience in customer service or hospitality preferred
Strong communication and interpersonal skills
Excellent problem-solving and multi-tasking abilities
Proficiency in property management and reservation systems (training provided)
A friendly, professional, and guest-focused attitude
Flexibility to work various shifts, including weekends and public holidays
What We Offer
At Quest Rockingham, we value our team and offer a supportive and rewarding work environment. You'll enjoy:
A competitive salary
Career progression opportunities
Team social events
Discounted accommodation at Quest properties nationwide
About Us
Quest Rockingham is a premium aparthotel offering guests the perfect blend of comfort and convenience in the heart of Rockingham. As part of the well-renowned Quest Apartment Hotels brand, we pride ourselves on delivering exceptional hospitality and creating memorable guest experiences.
Apply Now
If you're ready to bring your passion for hospitality to Quest Rockingham, we'd love to hear from you.
Join our team and be a part of our continued success