Job Summary
We are seeking a seasoned fraud and financial crime expert to lead our prevention, detection, and response capabilities.
Job Description
The successful candidate will be responsible for developing strategies to mitigate financial crime risks while supporting better member experience and empowerment.
Key Responsibilities include:
* Developing and managing a dynamic fraud and scam prevention strategy that effectively mitigates risk while minimising disruptions to members' banking experience
* Operationalise strategic plans and regulatory change obligations, translating the fraud and financial crime strategy into detailed implementation plans
* Design and implement effective controls to mitigate fraud and financial crime risks across systems, processes, and customer interactions
* Lead the identification, investigation, and resolution of fraud and financial crime incidents, ensuring minimal impact on customers and operations
* Oversee the implementation and best use of vendor-provided fraud and financial crime prevention and detection solutions
* Develop insightful reporting to support good governance and drive decision making about emerging threats, vulnerabilities and better practice.
Required Skills & Qualifications
The ideal candidate will have:
* Exceptional customer focus and desire to drive a reduction in member and organisational losses through improved prevention, detection and recovery
* 15 years+ fraud and financial crime experience with 3+ years in a senior leadership capacity
* Tertiary qualifications in Criminology, Finance, Business, Economics, Law, or a related field and/or advanced degree or certifications
* Strong analytical and problem-solving skills, with the ability to derive actionable insights from data
* Exceptional communication and stakeholder engagement skills, with experience presenting to Executive and/or Board audiences
* Leadership and change management skills, with a focus on building capability and fostering collaboration across teams
* Experience in strategy development, implementation planning, and execution
* Strong working knowledge of applicable legislation and regulatory guidance including evolving scam prevention regulatory obligations, AML/CTF legislation, payments schemes, industry codes, AFCA guidance
* Experience gained within a retail banking or payments context highly desirable.
Benefits
This role offers:
* Join a genuinely inclusive culture where employees feel valued
* Enjoy flexibility with our hybrid working model, allowing you to balance work and life commitments
* Benefit from a true investment in both your personal and professional growth, with challenging work, training and career development opportunities
* Take advantage of designated wellbeing days to recharge and maintain a healthy work-life balance, as well as benefits like additional purchased leave
* Be part of a friendly and professional team environment that encourages collaboration and mutual support.
About Us
We are a leading member-owned bank offering a full range of products and services in both retail and business banking.
Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off.