About Velora:
Velora is formed from Aplos, Raisely, and Keela to help nonprofit organizations thrive. We offer products across fundraising, donor management, financial tracking, and communications, with a unified mission to reduce complexity so nonprofits can focus on impact.
We are one company with three products serving customers in the impact space. You can build one product or work across all products. Details about the work are in the job descriptions under the “about the role” section.
About the role:
Location: Australia
Raisely is an all-in-one fundraising platform to help nonprofits launch digital campaigns without technical skills. It includes branded donation pages, supporter management, and campaign performance tracking for peer-to-peer fundraising, recurring giving, and donation appeals.
Raisely is trusted by over 2,000 organizations worldwide and has helped raise more than $500 million AUD. As a certified B Corporation, it operates on a mission-driven model, offering its core platform for free and sustaining itself through optional contributions. The platform is designed for scalability and impact, enabling teams to fundraise confidently and focus on their mission.
Raisely helps nonprofits bring fundraising ideas to life. We are a purpose-driven remote team, with presence in seven countries and 17 cities. Raisely’s Customer Success Specialists are the frontline support team for our customers. They are product experts who understand best-practice fundraising and how to bring a campaign to life on our platform.
You will work closely with customers via email support, helping a charity set up a campaign, troubleshooting issues, tweaking page design with CSS, and creating clear and helpful documentation for our customers.
Beyond day-to-day work, you will help improve Raisely by bringing customer feedback to the product roadmap and partnering with engineering on new features. You may share expertise on webinars, our blog, best-practice guides, and videos, and collaborate with the team on quarterly goals.
We aim to create the world’s first unified cloud platform for nonprofits, empowering connect with supporters, build campaigns, and drive meaningful contributions.
We are a remote, mission-driven team spanning the globe, dedicated to empowering nonprofits. We value curiosity, collaboration, and creativity, and work toward innovative solutions for world-changing customers.
Hours
This role is full-time and permanent. You’ll be expected to work 5 days / 38 hours per week while you’re getting up to speed.
We are looking to hire someone living and able to work in Australia, preferably based in Eastern Australia (UTC +10 or nearby). This is a fully remote role.
What will you be doing (your role)?
Here are some activities you may tackle in your first few months. We’ll support you along the way.
- Reply to questions in our support queue and guide customers as they create fundraising campaigns.
- After the first three months, opportunity to take 1:1 calls with customers via Expert Chats.
- Complete full reviews of campaigns before going live, spotting errors and opportunities to improve.
- Participate in company-wide activities and team bonding events.
- Workshop recent features with peers, analyze customer feedback, and present it as a feature pitch.
- Enjoy biweekly virtual coffees with teammates around the world.
- Help craft helpful and easy-to-follow documentation for Raisely users.
- Resolve issues reported by users, log bugs, and collaborate with engineering to fix them quickly; test beta versions to ensure a smooth experience.
- Brainstorm with the team to improve the Raisely customer experience.
Requirements
- You’re technical & product-minded for our customers
- You have basic web coding knowledge (HTML & CSS), some experience debugging API, integration & webhook issues, analytical skills, and the ability to navigate product processes, advocate for improvements, and collaborate with engineering and product teams.
- You’re an empathetic communicator
- You have strong communication skills, empathy, and problem-solving abilities to handle a high volume of support tickets while maintaining quality and customer satisfaction. You will personalize your communications to help passionate customers achieve their goals.
- You thrive on solving problems
- You enjoy understanding and diagnosing issues independently; you’re comfortable with digital products and hands-on problem solving.
- You care about making a difference
- You’re motivated by helping nonprofits and understand fundraising basics; bonus points if you know about the fundraising world.
Benefits
- Salary – Pay range depends on location and is AUD $60,000–$70,000 + Super. Base pay determined by skills, education, experience, and location.
- Remote work & leave – Remote-first company. 4 weeks paid leave plus 11 public holidays, an end-of-year shutdown of 2 additional weeks, and paid sick leave.
- Work remotely – Flexibility to work from home or other locations within Australia.
- Training – Support for learning new skills or paying for conferences or courses.
If you have any questions or require accommodations in the interview process, please reach out to
Velora is committed to Equal Employment, Diversity, Inclusion, and Equity. We provide equal opportunities to all employees and applicants and prohibit discrimination and harassment. This policy covers all terms and conditions of employment.
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