Technical Product Support Agent (BBBH456) Keilor Park, Melbourne, AustraliaSalary: AUD75,000 - AUD80,000 per annum + plus superBenefitsReceive a competitive salary, performance-based bonuses, and a range of employee benefits including generous discounts on a wide range of company productsReceive collaborative and positive work culture where sharing ideas and learning from colleagues is encouragedThe CompanyWe're on the lookout for a proactive and technically minded individual to join a growing business within the tech and consumer products space.
This is a fantastic opportunity for someone with a passion for troubleshooting, customer support, and hands-on product knowledge to step into a dynamic support role.The PositionYou\'ll be assisting customers and retail partners with everything from product setup to issue resolution, ensuring users get the most out of their tech.
Reporting to the Team Lead, your duties will include:Respond to customer enquiries via phone, email, and ticketing systemsDiagnose and resolve product-related issues, both hardware and softwareAssist with troubleshooting, warranty claims, and parts replacement coordinationProvide setup guidance and product usage supportDocument all support interactions and maintain accurate case recordsEscalate unresolved or technical issues when requiredWork collaboratively with internal stakeholders to improve the support processThe CandidateExperience in a tech support, customer service, or electronics-related retail roleSolid understanding of consumer technology (e.g. smart devices, personal mobility products, connected, drones, home gadgets, etc.)Ability to diagnose and resolve technical problems with confidenceStrong communication skills with a customer-first mindsetQuick learner with the ability to adapt to new product rangesA friendly, helpful attitude and a team-focused approachIf you are an experienced technically minded individual with a passion for troubleshooting, and hands-on product knowledge, we'd love to hear from you.
Apply now or contact Lauren Toledo on ************ for a confidential discussion.FormName: Please include your first and last name.Email: Phone: Please include your country code.CV / Resume:Cover Letter:Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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