Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.
About The Role
We currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full-time position based on a 38 hour week in our Townsville Head Office.
At Queensland Country Bank, our Members matter most and our frontline teams are crucial in ensuring we provide the best possible experience. As a Contact Centre Consultant, you will be required to provide timely, accurate and friendly assistance both over the phone and online. You will also be required to deliver quality solutions by discovering referral opportunities for new products and services that meet or exceed our Members needs.
Our Contact Centre is open from 8:00am to 5.30pm Monday to Friday and 8.30am to 2.30pm Saturday. You will be required to work on a rotating roster during these hours and Saturday mornings on a roster basis.
About You
- Exceptional customer service skills
- The ability to have genuine conversations with customers to resolve enquiries at the first point of contact
- Intermediate Microsoft office suite skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in a team environment and contribute to team goals
About Us
Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.
Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do.
Our Benefits
- Work-life balance and flexible working options
- Birthday Leave
- Community Volunteer Leave
- Access to an Employee Assistance Program (EAP)
- Access to our Wellness Program
- Discounts on your Banking and Health Insurance products
- Cultural lunches and social clubs
- Excellent training and development opportunities
How To Apply
To apply for this role please follow the links or apply via our Careers Page. Applications Close Wednesday 8 October 2025.
To be eligible to apply, you must have Australian or Current Zealand citizenship or permanent residency status.
Queensland Country Bank is an Equal Opportunity Employer.
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📌 Contact Centre Consultant
🏢 Queensland Country Bank
📍 Townsville