Are you experienced in call centre operations or complaint handling? Do you have a passion for assisting vulnerable Canberrans and pride yourself in effective engagement? Are you seeking to expand your understanding of social housing and do you pride yourself on your ability to work collaboratively? If this sounds like you, Assurance Review and Complaints (ARC) unit in Housing ACT may have the perfect position for you. ARC is currently seeking any enthusiastic, self-motivated and detail-oriented people for the role of Call Handler. As the Call Handler you will maintain the call centre and email intake functions that supports the business unit’s complaint handling objectives while also providing support to the wider team to and working collaboratively across the broader ARC unit. The ARC team is responsible for a range of Complaint Handling, Assurance and Review functions, making up a dynamic, agile, and forward-thinking team. The team has primary responsibility for all complaint types, including compensations, Human Rights, and Ombudsman matters. Health and Community Services Directorate (HCSD) are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Eligibility/Other Requirements: Desirable skills and knowledge for this position are; Proficiency with Microsoft Office programs Certificate IV Social Housing or equivalent, e.g., social welfare, community work, social science, or a related discipline Notes: This is a temporary position available immediately for a period of up to 12 months with the possibility of extension. A Merit Pool will be established from this selection process and may be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. How to Apply: Please submit a two-page pitch addressing the Professional / Technical Skills and Knowledge and Behavioural Capabilities in the 'What You Require' section of the Position Description, with a copy of your current curriculum vitae including the details of two referees. Applications should be submitted via the Apply Now button below. Health and Community Services Health and Community Services Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under ACT Health Directorate and Community Services Directorate. LI-DNI Note This is a temporary position available immediately for a period of up to 12 months with the possibility of extension.