Falcones Bakery is hiring a Full time It Support Technician role in Minto, NSW. Apply now to be part of our team. Job summary: Flexible hours available 1 year of relevant work experience required for this role Expected salary: $75,000 - $85,000 per year IT Support Technician Job description Falcones Bakery is an award-winning Australian family-owned business that combines an unbridled passion for baking with eight generations of baking experience. Our bakery is a fusion of modern technology and traditional baking, where our products are based on authentic recipes that go back eight generations. Falcones Bakery is looking to recruit an experienced, highly organised individual for the role of IT Support Technician. As an integral part of our team, the ideal candidate will need to provide technical support for IT infrastructure, playing a key part in ensuring our systems run smoothly and securely. Key responsibilities § Install, configure, and maintain computer hardware, operating systems, and software applications relevant to both office and production environments. § Perform regular checks and preventative maintenance on IT equipment to ensure optimal performance and minimise downtime. § Assist with the setup and deployment of new workstations and equipment. § Provide basic troubleshooting for network connectivity issues (LAN/WLAN) § Support various business applications, including ERP systems, office productivity suites, and specialised bakery manufacturing software. § Assist in the testing and implementation of new software or system upgrades. § Provide basic training and guidance to users on IT best practices and new software functionalities. § Communicate effectively with non-technical users to understand problems and explain solutions clearly. § May be required to provide on-call support on a rotational basis for critical issues. Skills Required § Proven experience 1-3 years in an IT support ideally within a manufacturing or similar fast-paced environment. § Strong knowledge of computer hardware components, operating systems (Windows, Linux knowledge a plus), and common software applications § Familiarity with network concepts, programming languages and troubleshooting connectivity issues. § Excellent problem-solving and analytical skills with a methodical approach. § Ability to work independently and as part of a team. § Proactive, organised, and detail-oriented with a strong sense of urgency. § Relevant IT certifications (e.g., Cisco) are a plus. Job Type: Full-time Pay: $75,000.00 – $85,000.00 per year Work Location: Minto, NSW Mode – In person