Are you passionate about the automotive industry? Do you thrive in a customer-focused environment?We are seeking a motivated and customer-oriented Service Advisor to join our dynamic team at Springwood and provide an exceptional guest experience!The ideal candidate will have experience in a customer facing role, thrive on helping people and be able to handle challenging situations with empathy and professionalism.What’s we offer:Attractive remuneration package, including good base salary and commissions/bonusesWork with a successful, large company with an excellent market reputation and a recognised “Deloitte Australia’s Best Managed Company” winnerReal career progression opportunities, with a company that takes promoting and developing our people very seriouslyWorking in an environment where everyone cares and fun is a priority!Great employee benefits and discounts on vehicles, parts and servicing!Role responsibilities:Maintain great customer relations and follow up customer to ensure complete customer satisfactionFollow all customer service procedures to ensure a 100% result on CSI surveysKeep Service Manager informed of all problems and potential problems involving repairs or parts and equipmentRecording of all customer appointments in the dealership CRM systemCompleting all repair orders immediately when a customer arrivesInterpret warranty information and provide advice to customersPrevious experience in a customer-facing role, automotive industry experience will be highly regardedExcellent customer service skills including in person, in writing and over the telephoneMust like helping solving problems and helping customersAccuracy and a high attention to detailCurrent manual driver's licenceAbout the company:Motorama believes that our future strength and growth is strongly dependent on our people. We pride ourselves on our values and customer service and, as a ‘Deloitte Australia’s Best Managed Companies’ winner, it shows in the way we do business. Our mission is 'To provide our customers with a can do, cool, guest experience every day, every time'.Motorama is an equal opportunity employer who value diversity in the workplace.Apply now!To apply for this position, click the 'Apply for this job' button.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?The Motorama Group have been a Queensland icon for over 50 years.The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.The group has expanded to become one of Queensland’s largest family owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.Source: This is an extract from the company's own website.About the Motorama GroupThe Motorama Group have been a Queensland icon for over 50 years.The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.The group has expanded to become one of Queensland’s largest family owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.Source: This is an extract from the company's own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsBranch ManagerSouthern Suburbs & Logan, Brisbane QLD4d agoFair Work Ombudsman6d agoService Advisor – European Vehicle Specialist Workshop (4-Day Week!)
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