Customer Banking Specialist - Multi Channel - Yamba
Join to apply for the Customer Banking Specialist - Multi Channel - Yamba role at Commonwealth Bank
Customer Banking Specialist - Multi Channel - Yamba
3 weeks ago Be among the first 25 applicants
Join to apply for the Customer Banking Specialist - Multi Channel - Yamba role at Commonwealth Bank
Get AI-powered advice on this job and more exclusive features.
1. We are a customer and community focused network of branch colleagues
2. Together we can create brilliant customer experiences that matter
* We are a customer and community focused network of branch colleagues
* Together we can create brilliant customer experiences that matter
We are seeking an enthusiastic customer service professional to join our Yamba branch team
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster
12 hours per week
* Monday: 9.30am - 1.30pm
* Thursday: 9.30am - 1.30pm
* Friday: 9.30am - 1.30pm
You will be joining one of our Multi-Channel Branches
What is a Multi-Channel Branch?
* Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
* After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
See yourself in our team
As the Customer Banking Specialist in our Branch, you'll:
* Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
* Support customers with enquiries, maintenance on accounts and process applications for credit products
* Complete Financial Health Checks to assess customers' financial needs and identify any changes
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
* Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
We're Interested In Hearing From People Who Have
* Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
* Excellent communication skills & the ability to articulate financial terms in a clear way
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
With us, you'll help customers make informed financial decisions to achieve their goals.
If this role matches your experience and career goals, apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 29/07/2025
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at Commonwealth Bank by 2x
Sign in to set job alerts for "Customer Specialist" roles.
Grafton, New South Wales, Australia 6 days ago
Grafton, New South Wales, Australia 3 days ago
Patient Support Officer - Grafton and Maclean
Grafton, New South Wales, Australia 6 days ago
Patient Support Officer - Grafton and Maclean
Grafton, New South Wales, Australia 6 days ago
Grafton, New South Wales, Australia 3 days ago
Maclean, New South Wales, Australia 1 month ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr