Key Administrator Role
We are seeking a highly skilled administrator to join our team. This role will be a pivotal point of contact for all NDIS enquiries, providing high level customer service and acting as an important information link for NDIS client referrals and leads.
About the Role
* Provide a friendly and positive welcome to our NDIS clients and other stakeholders over the phone, offering support and information as requested
* Preparing and completing NDIS Onboarding Documents for our Support Coordination and Behavioural Support teams
* Monitor and follow up outstanding on boarding documents and provide assistance in arranging for these to be completed
* Monitoring, responding to and re-directing emails as appropriate
* Assist the billing team with invoice preparation, billing and account follow-ups
* Supporting the wider NDIS Administration team in all workloads and activities
* Maintaining a centralised customer spreadsheet and ensuring data entry is accurate and up to date
About You
* Previous high level administrative experience from a similar fast paced role
* Demonstrated ability to plan, organise and prioritise work in an environment with multiple and conflicting demands
* Ability to draft and format complex written documents
* A self-motivated problem solver who can work both independently and in a team
* Data entry accuracy and attention to detail
* Intermediate competency in Microsoft packages including Outlook, Outlook Calendar, Word and Excel
* Knowledge of the NDIS and DAX an advantage
Benefits and Perks
* Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
* Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
* Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
* Discounted family gym memberships through Fitness Passport
* Supportive induction and learning opportunities
* 6 week's paid parental leave for primary carer
* Free coaching and counselling through our Employee Assistance Program
* Reward and Recognition Program