Service Coordinator
We are seeking a skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for the management, coordination, and delivery of facilities maintenance services.
* Manage facilities maintenance services, including HVAC, electrical, plumbing, carpentry, ad hoc support, and all related administrative services.
* Monitor, control, and manage work orders and job requests to meet customer expectations and internal KPIs.
* Respond to reported maintenance issues and coordinate efficient responses.
* Build effective working relationships with contractors and technicians.
* Maintain strong customer relationships through regular meetings and communication.
* Handle incoming calls appropriately.
* Maintain accurate data in our database.
* Compile and distribute client reports to key stakeholders.
Requirements:
* Proven experience in a similar role within facilities maintenance, property, real estate, logistics, or related fields.
* Strong knowledge of facilities services, maintenance processes, and best practices.
* Exceptional communication skills to foster positive client relationships.
* Outstanding organizational and time management skills to handle multiple tasks effectively.
* Friendly and sociable personality.
* Quick learner with keen attention to detail and a commitment to high standards of service.
* Intermediate computer skills (MS Word, MS Excel).
* Experience in meeting and exceeding KPIs.
Benefits:
* Generous remuneration package.
* Long-term career opportunities with ongoing training, upskilling, and professional development.
* Supportive team culture with a focus on fun, teamwork, and high performance.
* Flexible work options with paid parental leave and fertility leave.