Role Summary
Join a fantastic team showcasing your excellent customer relationships. Vehicle/transport industry experience preferable.
What You Will Do
As part of the Customer Service Team you will be ensuring the customer's needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up.
* Working closely with the Service Team & Workshop Controller to ensure effective delivery of work orders
* Delivering exceptional customer communication – external and internal
* Managing and ensuring accuracy of all documentation
* Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity
Who You Are
Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:
* Ability to think on your feet and show initiative
* Strong abilities in time management, organisation and administration
* Effective problem solving, negotiation and influencing skills
* Professional written and verbal communication skills
* Mechanical or workshop aptitude
What We Can Offer You
* A dynamic and inclusive work culture – be part of a great team environment
* A company that is enjoying record growth and eligibility for an annual company bonus scheme
* Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
* Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
* Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self‐care and more
* Be part of the bigger picture – a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
To Apply
* To apply for this role, you need to have full working rights of New Zealand or Australia
* Formal offer of employment is subject to standard pre‐employment checks including medical and other background checks
* As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages
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