Total Ventilation and Hygiene Services – Cairns QLD
TVH is Australia's leading national mechanical (HVAC), electrical, fire, hydraulic, and general maintenance service provider. With over 650 employees nationwide, we are committed to delivering competitive and high-quality services to our broad customer base.
Job Description:
We are seeking an experienced and highly organized Regional Manager to oversee our Central and North Queensland (CQ/NQ) operations. This position is pivotal in ensuring operational excellence, financial performance, and client satisfaction across all teams within the region.
Key Responsibilities
Support schedulers, Service Supervisors and technicians in achieving their goals aligned with business objectives
Ensure all teams meet or exceed customer KPIs through effective communication and proactive customer engagement
Monitor and own financial results for your region
Become the face of the region for our customers, the first person for them to call
Foster strong cross-functional collaboration between operations, finance, HR, compliance, and customer-facing teams to maintain smooth workflows and accountability
Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes
Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning
Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution
Champion a positive workplace culture focused on employee development, high performance, and accountability
Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth
Collaborate closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies
Qualifications & Experience
Extensive leadership experience managing multi-disciplinary operational teams
Strong commercial acumen with a track record of driving profitability and growth
Proven ability to deliver high levels of customer satisfaction in a service-oriented environment
Excellent communication, negotiation, and stakeholder management skills
Experience with financial reporting, budgeting, and workforce planning
Background in HR management including recruitment, performance management, and employee relations
Proficient in operational dashboards, CRM, and scheduling software
Strategic leadership and vision
Results-driven with strong commercial focus
Exceptional interpersonal and communication skills
Problem-solving and decision-making aptitude
Ability to foster collaboration across diverse teams
Resilience and adaptability in a fast-paced environment
Commitment to continuous improvement and quality standards
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