Join to apply for the IT Service Level Management Lead role at nbn Australia
Join to apply for the IT Service Level Management Lead role at nbn Australia
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Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.
A bit about the role
The IT Service Level Management Lead is responsible for guiding the development and maturity of the service level management practices across nbn's IT environment. This role sets strategic direction, fosters collaboration, and ensures service level processes are aligned with business needs and industry standards. With a focus on stability, adaptability and continuous improvement, the role supports the delivery of reliable and efficient IT services.
The role promotes process adoption and performance across internal teams, vendors and partners. It contributes to a culture of shared accountability and service excellence, ensuring operational performance is monitored, communicated and continually enhanced. Through thoughtful leadership and strategic insight, the role supports nbn's commitment to delivering high-quality IT services.
A bit about the candidate
The ideal candidate brings extensive experience in IT service management within large, complex environments, with a strong foundation in the ITIL framework and a demonstrated ability to lead teams through change. A background in telecommunications or utilities is highly regarded, along with a track record of building effective relationships and delivering process improvements that are both pragmatic and impactful.
This role benefits from a collaborative mindset, a strategic approach to problem-solving, and a commitment to fostering inclusive and high-performing teams. Strong communication skills and the ability to navigate complexity with clarity and purpose are essential. The successful candidate will contribute to a culture of continuous learning and improvement, helping to shape the future of service delivery at nbn.
Life at nbn
To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a permanent opportunity and applications will close at midnight on Saturday 19th July 2025.
To be eligible for this role, you must have full working rights in Australia.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Telecommunications
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