Overview
RACV is seeking a Service Design Lead for a 12-month fixed term position in Melbourne. This strategic role will enhance service design initiatives, focusing on contact centre transformation and leveraging AI for productivity improvements.
Responsibilities
* Lead service design initiatives with a focus on contact centre transformation.
* Leverage AI to drive productivity improvements.
Qualifications
* Over 10 years of experience in service design.
* Proven leadership in complex environments.
* Passion for innovation.
Benefits
* Flexible setting
* Generous benefits including discounts on insurance and club memberships.
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