Overview
The Sales Solution Engineer is responsible for providing technical and/or industry expertise to the sales team and customers in the pre-sales process.
Responsibilities
* Act as the technical lead for multiple, complex customer engagements, applying expertise in the solution and/or vertical
* Consult with the customer; identify technical needs, establish requirements and formulate solution strategy
* Create a demonstration of the innovative solution strategy, applying expertise and best practice knowledge
* Present demonstration of proposed solution to key customer stakeholders for validation and buy-in
* Coordinate meeting with global services to transition key information; remain actively involved in process to ensure seamless transfer of customer
* Develop standards for internal documentation to ensure consistency and adherence to process
* Provide technical responses for request for proposals (RFPs)
* Operate as an innovative thought leader among the team; contribute significantly to the overall growth and quality of the department
* Operate as a recognized expert in ECM, vertical markets and/or the technical intricacies of solutions; serve as a liaison to other departments within the company when expertise can be leveraged
* Present at trade shows, conferences and events
* Partner with development and advocate for solution enhancements
* Mentor, coach and train other team members
Basic Qualifications
* Bachelor's degree in related field, such as Management Information Systems or Computer Science
* Expertise in technical sales and relevant industry or technology
* Significant experience with Enterprise Content Management (ECM)
* Significant experience with software implementation methodologies
* Able to thrive in a fast paced, deadline driven environment
* Self-directed with the ability to manage projects to completion
* Excellent collaboration skills, applied successfully within team as well as with other areas
* Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies
* Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
* Demonstrated ability to establish rapport and gain the trust of others; effective at gaining consensus
* Driven to learn and stay current professionally
* Experience providing guidance and support to developing team members
* Up to 60% travel time required
* Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
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