Location
Shortland Waters Retirement Living – 33 Shearwater Drive, Shortland, NSW, 2307
Job Overview
Permanent part‐time – Monday to Thursday 8am – 3:30pm. Reports to: Community Manager.
Responsibilities
* Assist with daily operations, including safety, security, maintenance/facilities and compliance checks.
* First point of contact for residents and their queries, suggestions and concerns.
* Provide regular operational feedback and escalation items to the Community Business Manager.
* Liaise with internal and external stakeholders such as resident family members, contractors, suppliers and corporate office departments.
* Complete general administrative tasks – email & phone communication, reception duties, auditing, incident recording.
Benefits
* $58,000 package incl. super (pro‐rata).
* Paid parental leave and purchased annual leave options.
* Two additional "All About Me" leave days per calendar year.
* Annual salary reviews and an annual bonus incentive scheme.
* Employee Referral Program and Employee Assistance Program.
* Discounts to health insurance and retail & leisure partner providers.
* Opportunities for further career progression.
Qualifications
* Prior experience in a front‐line operations or administration role (e.g. hospitality, hotel or office manager).
* Excellent teamwork skills and a sense of humour.
* Strong people, communication and stakeholder skills with a self‐motivated mindset.
* Passion for building customer engagement, KPI improvement and resident satisfaction.
* Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint).
* Two COVID‐19 vaccinations (required).
Equal Employment Opportunity
Aveo is an Equal Employment Opportunity employer. We hire based on merit regardless of race, gender identity, nationality, ethnic origin, background, religion, age or sexual orientation. We are committed to building an inclusive workplace where all people feel comfortable being their authentic selves and are respected for who they are.
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