Claims Coordinator Role
We are seeking a highly skilled Claims Coordinator to join our team in Melbourne. As a key member of our Insurance Claims team, you will be responsible for managing end-to-end claims processes, maintaining strong relationships with stakeholders, and driving continuous improvement in service excellence.
About the Role
* Manage end-to-end claims processes from inception to resolution
* Maintain strong relationships with stakeholders, including claimants, insurance providers, and internal teams
* Drive continuous improvement in service excellence through process enhancements and training
* Contribute to the efficiency and effectiveness of our claims operations, helping to reduce complaints and enhance overall performance
Requirements
* Significant experience in claims administration and case management
* Proven ability to handle complex situations with confidence and expertise
* Exceptional communication skills, both written and verbal
* Able to navigate complex information clearly and concisely
* Proven track record of contributing to operational efficiency and effectiveness
What We Offer
* Hybrid and flexible work environment
* 15% superannuation
* Additional paid leave over Christmas and New Year
* Additional 5 days paid 'flex leave'
* 18 weeks paid parental leave
* 3 days community service leave
* 4 weeks paid gender affirmation leave