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About the Role:
As a Customer Service Representative, you will be the first point of contact for our valued customers. You will play a crucial role in building positive relationships and ensuring their satisfaction by addressing their inquiries and resolving their concerns. Your day-to-day tasks will involve:
* Responding to customer inquiries via phone, email, chat, etc.
* Providing accurate and helpful information about our products, services, and policies
* Resolving customer complaints in a timely and professional manner
* Processing quote requests, job requests, payments, invoicing, quoting, tasks, follow-ups, overdue account follow-ups, maintaining client portals, and handling franchise partner and client inquiries and requests
* Maintaining accurate customer records
* Escalating complex issues to supervisors or other departments when necessary
Qualifications & Skills:
* Proficient with Simpro and Outlook
Work Setup:
* Monday to Friday, 6:00 am - 3:00 pm
* Onsite at Philexcel, Clark
Perks & Benefits:
* Highly engaged team environment
* Unlimited growth potential within the company
* Challenging yet rewarding role
* Fun and family-oriented workplace
Additional Details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Human Resources
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