About the Role
We are seeking a skilled administrator to join our team as a Centre Administrator.
Key Responsibilities
* Welcome and engage with families, children, and staff in a professional and friendly manner.
* Provide exceptional customer service by assisting with enrolments, orientations, and answering queries.
* Utilise technical skills to manage enrolments and family accounts across multiple systems.
* Prioritise tasks to complete various administrative duties while managing phone, email, debt collection, and walk-in inquiries.
* Contribute to the Centre's success as a key member of the Centre Leadership team, leveraging strong interpersonal and leadership abilities.
* Maintain the Centre's presentation by liaising with maintenance teams and external suppliers.
* Ensure all tasks are completed to a high level of accuracy and consistency.
* Demonstrate exceptional interpersonal and customer service skills to handle challenging conversations effectively.
Requirements
* A valid Working with Children's Check or willingness to obtain upon commencement.
* Current Child Protection Training or be willing to obtain upon commencement.
* Anaphylaxis, Asthma, CPR, and First Aid Certificates or be willing to obtain.
* A Police Check and PRODA Number or be willing to obtain upon commencement.
* Availability to work rostered shifts from Monday to Friday for 37.5 hours per week.
Benefits
* A supportive and innovative culture that values collaboration and growth.
* A comprehensive induction program with ongoing support from our Support Office Family Care team.
* Generous wages paid weekly.
* The 10% Worker Retention Grant Wage Boost.
* A Reward & Recognition incentive for the Centre Administrator role.
* Savings on childcare fees through our childcare discount program.
* Access to exclusive supplier discounts.
* A comprehensive well-being program.
* Free breakfast daily.
* Opportunities for career growth and development.
* Access to online learning courses.
* Our Acknowledge platform for recognising achievements.
Ideal Candidate
* A proactive and organised individual with excellent communication skills.
* A team player with a positive attitude and strong problem-solving abilities.