Mercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.
Job Description
As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:
* Managing arrivals and departures
* Responding to guest requests efficiently and courteously
* Communicating with other departments to ensure all guest requests and needs are met
* Actively resolving guest issues and challenges
* Promoting the Accor Live Limitless Loyalty Program
* Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Qualifications
The successful candidate will have previous experience in a similar role plus:
* Strong written and verbal communication skills
* Time management skills with the ability to multi-task
* Good interpersonal skills with the ability to communicate with all levels of team members
* Ability to provide prompt and efficient service including upselling advantageous
* Entrepreneurial spirit with drive, ambition, and a high level of energy
* Responsible Service of Alcohol
* C Class Drivers Licence
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
* Employee benefit card offering discounted rates at Accor worldwide.
* Learning programs through our Academies.
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities