Traverse Alpine Group is excited to announce an opening for a passionate and driven Service Manager who embodies the Alpine lifestyle year-round. In this pivotal role, you will be instrumental in creating exceptional guest experiences across our diverse range of establishments. The ideal candidate will have a keen understanding of service excellence in a hospitality setting and be dedicated to fostering a culture of outstanding customer service.
As Service Manager, you will oversee daily operations, manage front‐of‐house staff, and ensure that every guest receives remarkable service. You'll also play a key role in training and empowering staff to deliver an unforgettable experience that reflects the Traverse Alpine Group's commitment to quality and hospitality.
Responsibilities
* Manage and coordinate front‐of‐house operations across multiple venues
* Uphold a high standard of customer service and train staff on service excellence
* Address guest feedback and implement improvements based on their needs and preferences
* Collaborate with management to streamline processes and enhance operational efficiency
* Work closely with kitchen and bar teams to ensure a seamless dining experience
* Monitor performance metrics and lead by example in embodying the Alpine lifestyle ethos
* Organize and oversee staff schedules and training sessions
Requirements
* Proven experience in a managerial role within the hospitality industry
* Exceptional customer service skills and a passion for guest experiences
* Strong leadership and interpersonal skills with the ability to inspire a team
* Excellent problem‐solving skills and the ability to handle guest complaints gracefully
* Knowledge of operational standards and best practices in the hospitality sector
* Flexible availability, including evenings, weekends, and holidays as needed
* A genuine passion for Alpine culture and lifestyle
Benefits
* A work culture that values inclusivity, cultural and gender equality in a professional and supportive work environment
* Access to a range of learning development activities to encourage career progression
* Organised group outings and an epic annual staff party
* Access to company discounts across all our venues
* In‐venue and company‐wide incentives
* Access to health and wellness programs and our Employee Assistance Program (EAP)
* Be a part of a passionate group of hospitality staff who bring their best every day to work and pick up some new skills
* Choose a seasonal role for winter or, for the right staff, a year‐round role between our 7 venues (and growing!) in Falls Creek (VIC) & Bright (VIC)
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