As a driver, you will be meeting customers at their homes/businesses and at the office.
Your role is to deliver and collect vehicles to customer specified requirements and inform customers of all relevant information regarding vehicle handover – and termination, checking license and taking payment if required.
You will be responsible for ensuring customer satisfaction for their vehicle rental experience and making them feel valued.
You must provide a friendly and efficient service during all aspects of the rental car process and assists all customers with the rental process.
You will prepare the company's vehicles to a high standard, identify any fleet maintenance and damage issues, and offer a quality service to customers.
Key responsibilities:
- Prior to accepting responsibility of a vehicle ensure it is road legal and that all damage corresponds with the documentation that the movement relates to.
- Ensure you have corresponding paperwork to support any vehicle that you are going to drive on the public highway.
- Provide C02 emissions & value of the vehicle where required.
- Ensure all supplementary paperwork requirements are completed in line with account-specific requirements.
- Identify damage and faults to vehicles at the collection point.
- Complete the relevant documentation and return to the Station.
- Use all company equipment provided to effectively perform the delivery & collection process
- On collection or return of vehicles from workshop, ensure work has been completed where applicable.
- Report on any relevant commercial activity that may assist with business development.
- As per instructions from Station Manager / Fleet Manager / Team Leader/Assistant Manager, deposit company monies at the bank.
- To maintain a high quality of Customer Service recognising the company's Customer Service Standards, and observing the company's Quality Policy when applicable to your duties.
- In instances of customer dissatisfaction, take ownership of the problem and report to your Manager.
- Ensure the safety and security of customers, staff, vehicles, equipment and premises at all times. Log any lost property immediately when found.
- To identify and communicate to the Station Manager any new/additional aspects within the workplace which might have a significant impact upon the environment or health and safety.
- To drive company vehicles with care and adhere to the Company Driving Standards Policy.
- Undertake all training applicable to your role, through the online training platform and instructor-led courses.
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