Our client, in the commercial sector is seeking a full-time permanent **Duty Manager** to join their team, based in inner south suburb of Canberra.
- **This position requires shift work, 7 days per week / 24 hours per day.**:
- **Great organisational culture and work with a collaborative team.**:
- **Excellent employee benefits.**
**Key responsibilities**:
**Customer Service**:
- Ensure accurate reporting of airline and flight information.
- Monitor ground transportation including taxis and rideshare.
- Respond promptly to customer enquiries with a friendly and professional approach.
**Terminal Operations**:
- Coordinate with security, AFP, airlines, and tenants during emergencies.
- Represent the organisation during incidents, compiling reports and CCTV footage.
- Assist with security and maintain stakeholder relationships.
**Coordination and Reporting**:
- Communicate with Customer Service Officers on operational data.
- Report daily activities, including alarms and maintenance issues.
- Manage contractor schedules and assist with baggage system interruptions.
**About You**:
- Relevant experience in similar role.
- Prior experience in Facilities Management highly regarded.
- Excellent communication and written skills
- Proficient in Microsoft Office software, including Word, Excel, PowerPoint and Outlook.
- Availability for shift work.
- Must pass a ten-year police check and pre-employment medical.
**What our Client Offers**:
- Be part of a collaborative and supportive team.
- Excellent and positive organisational culture.
- Fully subsidised Car parking provided.
- Income protection.
- Annual health checks and Flu vaccinations.
- Employee corporate discounts.
- Social events to engage with other team members.
- Training and development as required.
**To Apply**: