Support Patient & Staff Travel Across the Region
We're looking for an organized and proactive team member to support the efficient operation of our Travel Services Office. In this permanent full-time role, you'll coordinate patient and staff travel, process claims, and work closely with internal teams and external travel providers. You'll contribute to a smooth, safe, and equitable travel experience for our community while helping ensure compliance with Queensland Health policies and guidelines.
About The Role
As a key member of our small Travel Services Office, you will coordinate travel arrangements, process claims, and provide high-quality customer service to patients, staff, and external providers. You will use sound judgement, strong attention to detail, and a commitment to culturally responsive care to support safe and efficient travel services.
In This Role, You Will
Coordinate approved patient and staff travel, ensuring accuracy, timeliness, and compliance with Queensland Health policies.
Review travel requests, register data correctly in travel software, and process claims efficiently.
Provide professional, timely advice to patients and staff regarding travel and accommodation.
Assist with reconciling accounts and preparing payments for travel providers (e.g., airline, rail, car hire).
Apply knowledge of the Patient Travel Subsidy Scheme and organisational duty-of-care responsibilities.
Support a safe, inclusive, and respectful workplace, following WHS and ethical standards.
Engage respectfully with Aboriginal, Torres Strait Islander, multicultural, and linguistically diverse communities.
Deliver culturally safe services aligned with Queensland Health cultural capability frameworks.
Working with us
4 weeks p.a. recreational leave with 17.5% loading bonus
*****% employer contribution to superannuation
Professionally,
our HHS values professionalism, leadership capability, excellence and resilience in our staff. We are committed to providing extraordinary opportunities for career development including in-house training, development and mentoring programs. PLUS access to the Training, Education and Professional Development Incentive funds (If eligible).
Requirements
Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
This is a VPD risk role and may require evidence of vaccination or immunity to: Measles, Mumps, Rubella, Varicella, Pertussis, Hep B.
A period of probation may apply.
About North West Hospital And Health Service
The
North West Hospital and Health Service
(NWHHS) delivers public health services across approximately 300,000 square kilometres, supporting remote communities throughout North Western Queensland and the Gulf of Carpentaria. We are committed to promoting community wellbeing and providing high-quality, accessible and effective healthcare for all.
Interested?
Download the Role Description for further information and application / interview preparation. Contact: Natalie Edge on. Applications close: Thursday 11 December ****. Occupational group: Administration.
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