Coordinate office personnel work activities in line with strategic goals
Ensure the smooth running of the team on a daily basis
Provide feedback, coaching and training to facilitate personal and professional development
Work from individual onsite houses allocated under your lead.
Chair staff meetings to provide opportunity to give direction and discuss areas for improvement
Ensure workplace materials and documentation are maintained in line with legal obligations and best practice
standards
Regularly review and implement changes to various forms of documentation
Manage all third-party communication and technology queries and networking
Appropriate Staff training and management of learning management systems.
Direct reports to Director of services / general manager.
Systems quality framework maintenance with residential y clients
Direct management of staffs
Performance review of staffs
Constant review of systems for innovative and quality outcomes
Maintenance of quality registers at participant and organisation levels.
Roster management review and assistance with recruitment
Direct support to Operations Manager, along with working under their direct guidance and supervision.
Assist with promotional ideas of sales within the organisation
Attention participant family meetings, team meetings
Attending organisational expos for business development
Risk Management, Feedback Management, Continuous Improvement, Incident, Recruitment, Fleet and Property Management
Oversight and reports on fleet management system
Oversight and reports on property management system
Oversight and reports on communication management system
Meetings with internal and external stakeholders including families, SDA providers.
Working with admin team on advertising on housing hub
Management of company PRODA system
Holding ARO reporting with in the organsation.
Managing the incidents and response, direct reporting to Operations manager
Roster management including time sheet approval and leave management of staffs under your houses.
Quarterly participant happiness checks and family service feedback / happiness checks, along with group meetings in the houses.