Claims Support Officer – Commercial Insurance Broker
Employment Type: Part-Time
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About Us
At ICF Insurance Brokers, we pride ourselves on delivering exceptional insurance solutions tailored to our clients' needs. As a trusted commercial insurance brokerage, we work with a wide range of insurers to provide comprehensive coverage and outstanding service. We are currently seeking a dedicated, detail-oriented Claims Administration Support to join our team and help ensure our clients receive timely, effective support throughout the claims process.
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Role Overview
In the Part-time role as a Claims Administration Support person, you will assist clients with insurance claims, liaise with insurers, and ensure smooth, efficient claims handling. You will work closely with our Claims Executive, brokers and clients to manage claim documentation, follow up on progress, and provide reporting with updates.
Hours will be negotiated, but it is estimated that the role will be a minimum of 15 hours per week for 3 days per week.
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Key Responsibilities
* Assist clients with lodging their insurance claims and provide guidance throughout the process
* Liaise with insurers, loss adjusters, and other stakeholders to ensure timely resolution
* Maintain accurate and up-to-date claim records in internal systems
* Monitor claim progress and proactively follow up to ensure timely outcomes
* Communicate claim updates to clients and brokers in a clear and professional manner
* Identify and escalate complex claims or issues to senior staff as needed
* Support brokers with administrative tasks related to claims management
* Contribute to the continuous improvement of claims processes and client service
In addition to the Claims responsibilities, it is expected that assistance will be provided to the broking teams for
* Assisting in preparing Renewal reports for clients
* Administration duties as requested by senior management
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Skills & Experience
* Previous experience in insurance claims or a customer service role within the insurance industry
* Commercial claims experience is preferred for this position
* Minimum of 1-2 years of insurance industry experience is required
* Strong communication and interpersonal skills
* Data entry experience
* Excellent attention to detail and self-organisational abilities
* Ability to manage multiple tasks efficiently and meet nominated deadlines
* Proficiency in Microsoft Office and insurance software. Insights and OfficeTech Now preferred
* A collaborative team player with a client-focused mindset
* Certificate III or IV in Insurance Broking or similar (desirable but not essential)
* Australian work rights are required for this position
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Why Join Us?
* Supportive and inclusive team culture
* Opportunities for professional development and career growth
* Convenient office location and modern facilities
* Make a meaningful impact by helping clients during challenging times
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How to Apply
If you're passionate about delivering outstanding client service and thrive in a fast-paced environment, we'd love to hear from you.
Please submit your resume and a brief cover letter outlining your experience and interest in the role to