About the Role
IPO Digital Solutions is seeking a motivated and experienced IT Technician to join our growing team based in Nunawading, VIC. This is a client-facing, hands-onrole suited to someone who is confident working both independently and in a small team environment.
You will be providing Level 1, 2, and 3 support to a range of small to medium business clients, both remotely and onsite.
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What You'll Be Doing
* Responding to support calls and emails professionally and promptly
* Diagnosing and resolving technical issues across Levels 1–3
* Performing onsite client visits around Melbourne
* Logging tickets, tracking time, and documenting client environments
* Working with Microsoft cloud infrastructure (Microsoft 365, Azure)
* Identifying and communicating upselling opportunities to clients
* Collaborating within a small team, while also handling tasks solo when needed
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Skills & Experience
* 2–3 years of experience in an IT support or technician role
* Solid understanding of Windows desktop and basic networking concepts
* Experience with Microsoft 365 and Azure is highly regarded
* Strong troubleshooting and customer service skills
* Excellent written and verbal communication
* Ability to work autonomously and as part of a close-knit team
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Requirements
* Full work rights in Australia
* Valid Australian driver's licence
* Own reliable vehicle (essential for onsite visits)
* Ability to work onsite from our Nunawading office (no remote work)
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What We Offer
* Competitive hourly rate ($35–$45 per hour depending on experience)
* Car allowance provided for client travel
* Company laptop and mobile phone
* Ongoing training and development opportunities
* Friendly and supportive team environment
* Exposure to a variety of clients and technologies
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How to Apply
Click Apply Now and upload your resume and a brief cover letter explaining why you're a great fit for the role.
Only shortlisted candidates will be contacted. We thank all applicants for their interest.