Key Responsibilities
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* Act as the initial point of contact for guests upon arrival and departure, making a lasting impression.
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* Facilitate smooth check-in and check-out processes.
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* Manage and process payments for guest bookings efficiently.
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* Showcase expertise on room categories, rates, packages, and promotions to enhance the guest experience.
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* Ensure accurate completion of daily checklists and reporting to support the overnight team.
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* Predict and address guests' needs by recording and acting on preferences, handling messages, requests, questions, and concerns.
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* Recognize IHG One Rewards members and repeat guests with personalized interactions.
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* Function as an informed concierge, knowledgeable about local events and personal experiences.
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* Assist guests with luggage and transportation requirements while prioritizing safe driving practices.
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* Comply with IHG policies regarding trade practices, gifts, bribery, data privacy, and hotel credit policies.
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* Identify and report hazards, assess risks, and contribute to designing hazard control measures.
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* Maintain the tidiness of guest areas.
Requirements:
* Effective communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Basic knowledge of local events and attractions.
Benefits:
* Competitive compensation package.
* Opportunities for career growth and professional development.