Claims Support Officer Role
We are seeking highly motivated and detail-oriented professionals to join our organization as Claims Support Officers in Sydney.
Key Responsibilities:
* Manage insurance phone queues according to contact centre targets.
* Investigate, gather, and follow up on additional information requested by the claims team.
* Validate claim details and refer to business partners.
* Undertake review and audit tasks as directed.
* Manage complex escalations from business partners.
* Support the wider operations and insurance team.
* Participate in learning and development, coaching, and performance improvement activities as directed by the leader.
* Assist with other queues during times of need when possible.
* Work collaboratively with business partners to help them perform their designated tasks.
Requirements:
* Certificate or qualification in administration, business, accounting, or finance would be well regarded.
* Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.
* Communication skills - ability to convey and explain information, coherently and confidently both orally and in writing.
* Customer service - committed to increasing customer experience and delivering high-quality solutions within required timeframes.
* Ability to provide client support and service to resolve issues via phone calls.
* Problem-solving skills.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and career development opportunities.
* Access to exclusive staff discounts on Suncorp Insurance Brands and top retailers.
* Flexible working arrangements, including hybrid work options.
* Competitive salary and benefits package.
* Opportunities for professional growth and advancement.
About This Opportunity:
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and supporting a dynamic team.
Skills You Will Use:
In this role, you will have the opportunity to develop and utilize your communication, problem-solving, and customer service skills.